Introducing to Effective Business Negotiation 高效商务谈判介绍

Preparing for a Negotiation为谈判做准备

Opening the Negotiation谈判的开端

Discussion and Supporting Your Case讨论及支持己方案例

The Exploring Phase of a Negotiation探究阶段

The Signaling Phase of a Negotiation发信号阶段

The Packaging Phase of a Negotiation打包阶段

The Closing Phase of a Negotiation结束阶段

The Sustaining Phase of a Negotiation维持阶段

Opening a Meeting 召开会议

Presenting Information 呈现信息

Problem Solving 解决问题

Explaining and Clarifying 解释和澄清

Agreeing and Disagreeing同意和不同意

Summarizing and Closing 总结和结束会议

Opening a Conversation 打开话题

Making Conversation 交谈

Building Rapport 建立融洽的关系

Entertaining 款待

Making Arrangements 布置会议

Wrapping Up 总结

Focus on Listening 专注于听

Making Calls 打电话

Receiving Calls 接电话

Receiving and Leaving Messages 接受信息和留言

Content of Calls 电话内容

Conference Calls 电话会议